Terms and Conditions
1. Introduction
These Terms and Conditions govern your use of this website and any travel planning, booking, group trip coordination, or related services provided by Travel Tribe (“we”, “us”, “our”). By accessing our website or engaging our services you agree to be bound by these terms.
When you make a booking or use our services, a separate contract is formed between you and the relevant travel service provider or supplier (for example an airline, hotel, tour operator, cruise line), and in some cases we act as agent on your behalf.
2. Definitions
“Customer”, “you”, “your” refers to the person making the enquiry or booking and all persons named on the booking.
“Services” refers to any travel planning, itinerary creation, trip coordination, booking, group travel facilitation, or related activities offered by us.
3. Use of the Website
You agree to use the website only for lawful purposes and in a way that does not infringe the rights of others. We make no guarantee about the availability, continuity, or content of the website.
4. Enquiries and Bookings
All enquiries are subject to availability. If you decide to proceed with a trip, you may be asked to confirm details and make payments in accordance with the payment terms provided to you.
You agree that any information you provide to us is accurate and complete. It is your responsibility to check passport, visa, vaccination, entry, and exit requirements, insurance requirements, and any special documentation for all travellers.
5. Financial Protection
Where applicable, travel products that include flights or flight-inclusive holidays may be protected by financial protection schemes such as ATOL or similar protections. You should check the booking documentation provided to you to confirm whether protection applies. You are responsible for confirming this before making a payment.
6. Pricing and Payments
Prices quoted are based on information available at the time. Prices may change due to supplier changes, currency fluctuations, or other factors beyond our control, until a booking is confirmed and payment is received.
Unless otherwise agreed in writing, payments must be made according to the schedule provided in your booking documents. Failure to make timely payments may result in cancellation.
7. Cancellation and Refunds
Cancellation policies are set by the travel suppliers and apply to each component of your travel arrangements. You will receive the full terms relating to payments, refunds and cancellations at the time of booking.
If you choose to cancel a booking, cancellation charges may apply and are typically charged by the supplier based on the time before travel. Refunds, where due, will be handled in line with the supplier’s policy.
8. Changes by You
If you request changes to your confirmed booking, we will try to accommodate them where possible, but additional fees may apply and any supplier charges must be paid by you.
9. Changes by Suppliers
Suppliers (such as airlines or hotels) may make schedule or service changes. We will notify you when we are informed of such changes, but we are not liable for any inconvenience or cost arising from these changes beyond passing on supplier information.
10. Liability
To the extent permitted by law, we are not liable for any direct or indirect losses, loss of enjoyment, loss of business, or any special, incidental or consequential loss arising from your use of the website or services.
Suppliers’ own terms and liability limitations (e.g. airlines, cruise operators, accommodation providers) apply to their respective services, and you should review those terms.
11. Travel Insurance
We strongly advise that you obtain adequate travel insurance before booking or travelling. It is your responsibility to ensure that insurance covers all aspects of your trip including medical emergencies, cancellations, personal belongings, and any activities you intend to undertake.
12. Behaviour and Safety
You are responsible for your own conduct and safety while travelling. You agree to comply with local laws, customs, and rules of conduct on any trip or service.
13. Intellectual Property
All content on this website is owned by or licensed to Travel Tribe. You may not copy, reproduce, or use any content without our written permission.
14. Privacy and Data Protection
Your personal information will be processed in accordance with our Privacy Policy. By using our services you consent to processing of your data as described in that policy.
15. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact
If you have questions about these Terms and Conditions, please contact us using the contact information on the website.
